General FAQ
HOWTO: save the download file instead open/run it?
Problem: When I click the download link, my browser always try to open the download file.
Solution: Use the right mouse button to click on one of the download links. You will get a pop-up menu when you do so
- If you use FireFox web browser, choose "Save link as..." option;
- If you use Microsoft Internet Explorer, choose "Save Taget as...".
I have purchased NJStar online but did not get downloads, why?
There are 4 possible reasons:
- When you are ordering a CDROM, please check this option: "I have ordered CDROM, but I also like to download if possible (Credit Card Payment Only).", so that the download will start once your order is processed successfully.
- If you have chosen to pay by cheque, money order or bank transfer, we will send you the download link and serial number after receipt of your payment.
- If you are using Windows XP or above, make sure to turn off the popup blocker, so that the download can start immediately when your order is processed.
- Sometime, there is problem with payment gateway, the credit card can not be charged automatically. Please wait for manually processing.
HOWTO: Remove NJStar Broswer Helper Object
NJStar Asian Explorer installs a Browser Helper Object for Internet Explorer in order to generate website statistics for ChineseTop100. It reports 10 most visited Chinese websites to ChineseTop100.com on every 1000 visited Chinese webpages. You are 100% assured that no other personal information are collected or reported. Since some antiSpyware software identifies every Browser Helper Object as spyware and asked to remove it. Here are the manual removal instructions:
Can NJStar software be installed on a server and accessed by mutiple workstations?
Yes, all NJStar products can be installed on network server for easy maintenance. All workstations can make a link to the NJStar program on the server in order to run it. For site license details (minimum 10 User Site License), please contact support.
Malware, trojan or virus found in NJStar by my anti-virus software, why?
We have applied some compression and encryption technology in NJStar software, in order to protect our software from being hacked or debugged. However, some anti-virus software thinks that encrypted technology is a potential threat and decides it is a virus. We, NJStar Software guarantee that our software is 100% virus free.
I can download NJStar Shareware to use. Does that mean I can use it without paying?
Shareware is a "Try-Before-You-Buy" concept of marketing software. You are allowed to give the shareware (time-limited trial version) to your friends to try. However, you can not share the paid version with other people. The paid version has full functions and will not expire, therefore, it is no longer "shareware".
How do I get NJStar upgrades?
NJStar releases constant upgrades to make the programs more compatible and more stable.
Registered users can obtain upgrades from the "Registered User" Page. You will need to type in serial number to receive upgrades.
Demo or trial users, please register NJStar products if you find the program is helpful, so that you can receive constant upgrades.
Beside Credit Card online order, how to pay?
Beside credit cards, we also accept cheque, money order, bank transfer and Paypal payment.
No matter which payment method, you can always order the software online at here. At the end of the order page, you can choose from paying by cheque, money order, bank transfer, paypal or credit card, then you can receive and print out an invoice to pay accordingly.
